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Service
You'll find most answers below. If not, email us at Kontaktformular. We usually reply within one business day.
Topics
Across Switzerland and to Liechtenstein. Deliveries outside this area are currently available on request only.
Standard shipping with B-Post takes 2 to 3 business days, express with A-Post Plus takes 1 to 2 business days. Orders placed on business days before 12:00 usually leave our warehouse the same day.
We offer free shipping within Switzerland for orders from CHF 80. Below that, we charge a flat shipping fee, which is clearly displayed during checkout.
Once your order leaves for shipping, you'll receive an email with your Swiss Post tracking number. You can check the status at post.ch/track-shipment.
Orders usually ship within a few hours. Email us immediately at Kontaktformular. We'll try to stop the shipment before handing it over to the post office.
edubily® products are manufactured in Germany to edubily GmbH quality standards. we.fit AG handles storage, shipping and customer service in Switzerland.
Most formulations are vegan. Where animal ingredients such as collagen or omega-3 from fish oil are used, this is clearly marked in the product description.
Yes. Each batch is tested by independent laboratories for lead, cadmium, mercury, arsenic, microbial contamination and declared active ingredient content. Structured reports for each batch will be published at /en/pages/lab throughout Q3 2026. Until then, we'll send the report for your batch on request.
Selected products are listed on the Cologne List® and have been tested for banned substances according to organised sport standards. Which products this applies to is shown on the respective product page.
Powders and capsules are typically usable for 6 to 12 months after opening when stored cool and dry. The best-before date on the packaging refers to the unopened product. Keep powders dry. Never put a damp measuring spoon in the container.
We consistently avoid aspartame, sucralose and acesulfame-K. Where sweetening is appropriate, we use stevia and erythritol. Plant-based, heat-stable and without the bitter aftertaste of synthetic sweeteners.
No. You can order as a guest. An account makes it easier to track your orders and access your purchase history.
On the login page, click 'Forgot password'. You'll receive a link to set a new password. If that doesn't work, email us at Kontaktformular.
We process personal data exclusively in accordance with the revised Swiss Data Protection Act (revDPA). Details can be found in the privacy policy.
TWINT, PostFinance, common credit cards (Visa, Mastercard, American Express) and invoice payment through our payment partners. Available options are displayed during checkout.
The invoice is sent by email with the order confirmation and is also included in the shipment. All prices include Swiss VAT.
Yes. Enter a different invoicing address and your company's UID (if applicable) during checkout. For special requests, email us at Kontaktformular.
Contact us at Kontaktformular within 48 hours of receipt. A photo of the damage helps. We'll quickly arrange a replacement or refund.
No. For hygiene and quality assurance reasons, we only accept unopened original packaging with intact seals. Details in the cancellation policy.
After receipt and inspection of the return, we refund the purchase price within seven business days to the original payment method.
Selected products show tiered pricing from 3 or 6 units. For regular bulk purchases (teams, clinics, studios), contact us at Kontaktformular for a personalised quote.
Not currently. We're reviewing a subscription model for 2026/27, but first want to maintain the level of service quality that would justify a subscription. If you regularly reorder a particular product, we'd love to hear from you.
Yes. For commercial purchases (physiotherapy, personal training, sports clubs, hospitality), we offer personalised terms. Send enquiries with company name, UID and expected annual volume to Kontaktformular.
